Shipping and Returns
Shipping Policy
We offer fast and reliable local shipping to addresses within South Africa. Orders typically ship within 5-10 business days of purchase. Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.
Please note that delivery times may vary depending on your location. If you have any questions about our local shipping policy, feel free to contact us.
Returns Policy
We wany you to completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 7 days for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Please contact us to initiate a return and receive further instructions. Please note that return shipping costs may apply, unless the return is due to an error on our part.
Once your return is received and inspected, we will process your refund or exchange promptly. If you have any questions about our local returns policy, please do not hesitate to reach out to us.
Online Purchase Terms & Conditions
- Prices are inclusive of VAT
- Prices include delivery within South Africa
- All orders are subject to stock availability.
- Made to order, please allow 5-10 for delivery.
- Binding colours may differ from images.
- Due to Sisal & Seagrass being a natural product, please be aware of weaving inconsistencies.
- Colour & texture variations from roll-to-roll batches.
- Sisal items will fade/darken over time